Compliance logs
Every time the platform applied a contact limit, held a message for contact hours, or a human paused, continued or reclassified something. This is the record if a debtor ever complains.
- Cap appliedContact frequency capped at every 3 days for consumer debtor J. Carter
Requested: daily. Applied: every 3 days. Rule: AU consumer debtor contact limit.
by System
- Held for contact hoursSMS to D. Okafor held until 08:00 AEST
Scheduled 06:58, tenant contact hours 08:00 to 18:00.
by System
- Debtor type changedDebtor Kalgoorlie Mining Services reclassified consumer to business
Set manually by Marcus Oduya. Business contact limits now apply.
by Marcus Oduya
- Chase pausedINV-1047 paused: debtor pressed 'already paid' on Stage 4 call
by System
- Review resolvedINV-0877 reviewed: paid in full on 8 Sep, chasing stopped
Note: 'Matched in bank feed, ref KCB0877'.
by Tama Walker
- Chase continuedINV-1019 continued after pause
Reason: 'Spoke to Dave at SCF. They acknowledge the debt; keep chasing.'
by Sam Reilly
- Cap appliedVoice call skipped for consumer debtor: one call per 7 days already made
Stage 3 call not placed. Email and SMS sent instead.
by System
- Held for contact hoursFinal notice email held until Monday 08:00
Tenant contact days Mon to Fri.
by System